Care in Motion

Healthcare designed for dignity and healing time that makes space for recovery and human connection.

AI-powered platform transforms clinician workflows, reducing administrative burden and enabling focus on patient care over paperwork.

30% Reduction in Clinical Documentation Burden

Healthcare CIO & Practicing Physician

The Problem: Disconnected Care

Modern healthcare is built on a complex web of tasks, documentation, and regulatory compliance. While these systems aim to ensure safety and coordination, they have increasingly placed screens and systems between humans—interrupting the essential relationships that support healing.

Across all roles, a common truth emerged: care feels mechanical, and connection feels secondary.  

This not as a technology problem—but a design opportunity.

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

Modern healthcare is built on a complex web of tasks, documentation, and regulatory compliance. While these systems aim to ensure safety and coordination, they have increasingly placed screens and systems between humans—interrupting the essential relationships that support healing.

Across all roles, a common truth emerged: care feels mechanical, and connection feels secondary.  

This not as a technology problem—but a design opportunity.

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

The Problem: Disconnected Care

Modern healthcare is built on a complex web of tasks, documentation, and regulatory compliance. While these systems aim to ensure safety and coordination, they have increasingly placed screens and systems between humans—interrupting the essential relationships that support healing.

Across all roles, a common truth emerged: care feels mechanical, and connection feels secondary.  

This not as a technology problem—but a design opportunity.

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

Physicians

35% Physicians spend about a third or more of their clinic time on EHR and desk work instead of direct patient care.

Sinsky et al., Annals of Internal Medicine, 2016

2:1 Each hour with patients, physicians log nearly two extra hours in the EHR and on desk work, often extending into after‑hours.

Sinsky et al., Annals of Internal Medicine, 2016

1 in 5 About one in five physicians plan to cut clinical hours or leave their practice within two years, strongly linked to burnout and workload.

Shanafelt et al., Mayo Clinic Proceedings, 2022.

Nurses

35% Nurses spend approximately one‑third of their work time on patient documentation instead of providing direct patient.

Sinsky et al., Annals of Internal Medicine, 2016

70% Communication failures during handoffs and teamwork contribute to over 70% of serious hospital adverse events.

Joint Commission, 2005

78% Nurses rate their EHR experience as average or worse, revealing an industry-wide challenge where documentation burden remains the most frequently requested fix.

KLAS Arch Collaborative, Clinician EHR Experience 2025

Patients

70% Serious patient safety events often involve breakdowns in communication or information transfer.

Joint Commission, 2005

62% Consumers report self-management of their health resembles a full time job due to fragmented digital tools and poor care corrdination

HIPAA Journal, 2025

81% Consumers using health apps/portals worry about privacy when data is managed by tech companies or shared beyond providers.

KFF Health Tracking Poll, 2025

The Solution: Care in Motion

During Oracle Health's transition (2022-2025), I co-led design for the next-generation EHR—a ground-up rebuild where Clinical AI Agents orchestrate data, automate workflows, and deliver insights across the care continuum. I focused on nursing experiences and care coordination moments: how AI-generated summaries flow from physician encounters through nursing handoffs to patient interactions. The Clinical AI Agent technology earned KLAS recognition as Oracle's 'leading bright spot' (94% satisfaction, 88.7/100 score), with physicians seeing 2 additional patients daily while completing documentation on time. The interactive demo reveals how these interconnected design decisions transform disconnected systems into coordinated care through a single patient journey.

View the Interactive Demo
Due to the confidential nature of healthcare design work, the demo is password-protected.

If you'd like access, email me at micah@sonderman.info
If you have the password: View the demo

During Oracle Health's transition (2022-2025), I co-led design for the next-generation EHR—a ground-up rebuild where Clinical AI Agents orchestrate data, automate workflows, and deliver insights across the care continuum. I focused on nursing experiences and care coordination moments: how AI-generated summaries flow from physician encounters through nursing handoffs to patient interactions. The Clinical AI Agent technology earned KLAS recognition as Oracle's 'leading bright spot' (94% satisfaction, 88.7/100 score), with physicians seeing 2 additional patients daily while completing documentation on time. The interactive demo reveals how these interconnected design decisions transform disconnected systems into coordinated care through a single patient journey.

View the Interactive Demo
Due to the confidential nature of healthcare design work, the demo is password-protected.

If you'd like access, email me at micah@sonderman.info
If you have the password: View the demo

My Role

Led design strategy and vision for the Nursing Experience and the moment of care coordination with physicians and patients.

Managed team of 10+ designers across physician, nursing, and patient workstreams

Partnered with clinical SMEs, heads of human factors, and engineering leads

Influenced modifications to key physician and patient workflows

The Process

Phase 1: Clarity of Purpose ❤️ Love the Problem

Persona development
Problem definition (jobs to be done)
User journey narrative

Phase 2: Innovative Ideation ✅ Solve the Problem

How might we solve the problem most effectively with minimal user burden
Subject Matter Expert reviews and workshops
Refinement

Phase 3: User Validation

Low-fidelity prototype
Workflow validation with end users
Iterative refinement
Stakeholder alignment

Phase 4: Demo creation

High-fidelity prototype
Interaction design patterns and micro-interactions
Visual design system application
Motion and transition design
Voice design
Accessibility compliance

Key Design Decisions

Replaced navigation-heavy interfraces with contextual information delivery that surfaces the right data at the right moment, eliminating the cognitive burden of searching through endless buttons, options, and configurations

Implemented AI as an active participant but not as the decision maker to preserve clinical judgment

Designed ambient voice capture to eliminate computers as barriers to patient connection

Influenced modifications to key physician and patient workflows

The Philosophy

Care in Motion addresses the deeply embedded pain points across healthcare’s triad: providers, nurses, and patients. This initiative shifts technology and workflows away from rigidity and fragmentation toward fluidity, presence, and meaningful connection. At its core, Care in Motion reimagines the experience of care—not just as a series of tasks—but as a continuous, human-centered narrative.

Just as Jefferson Fisher reminds us that “the person you see is not the person you’re talking to," we recognize that the chart is not the patient. The data on the screen, no matter how detailed, can never fully represent the person in the room. Care in Motion is about designing systems that help clinicians move beyond the interface to engage the human story beneath.

Care in Motion

AI-powered platform transforms clinician workflows, reducing administrative burden and enabling focus on patient care over paperwork.

30% Reduction in Clinical Documentation Burden

The Problem: Disconnected Care

The Problem: Disconnected Care

The result is the care system is broken. When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

The result is the care system is broken. When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

The Problem: Disconnected Care

The result is the care system is broken. When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

Physicians

35% Physicians spend about a third or more of their clinic time on EHR and desk work instead of direct patient care.

2:1 Each hour with patients, physicians log nearly two extra hours in the EHR and on desk work, often extending into after‑hours.

1 in 5 About one in five physicians plan to cut clinical hours or leave their practice within two years, strongly linked to burnout and workload.

Nurses

35% Nurses spend approximately one‑third of their work time on patient documentation instead of providing direct patient.

70% Communication failures during handoffs and teamwork contribute to over 70% of serious hospital adverse events.

78% Nurses rate their EHR experience as average or worse, revealing an industry-wide challenge where documentation burden remains the most frequently requested fix.

Patients

70% Serious patient safety events often involve breakdowns in communication or information transfer.

62% Consumers report self-management of their health resembles a full time job due to fragmented digital tools and poor care corrdination

81% Consumers using health apps/portals worry about privacy when data is managed by tech companies or shared beyond providers.

The Solution: Care in Motion

The Solution: Care in Motion

The Solution: Care in Motion

View the Interactive DemoDue to the confidential nature of healthcare design work, the demo is password-protected.If you'd like access, email me at micah@sonderman.infoIf you have the password: View the demo

View the Interactive DemoDue to the confidential nature of healthcare design work, the demo is password-protected.If you'd like access, email me at micah@sonderman.infoIf you have the password: View the demo

My Role

Led design strategy and vision for the Nursing Experience and the moment of care coordination with physicians and patients.

Managed team of 10+ designers across physician, nursing, and patient workstreams

Partnered with clinical SMEs, heads of human factors, and engineering leads

Influenced modifications to key physician and patient workflows

The Process

Phase 1: Clarity of Purpose ❤️ Love the Problem

Persona development

Problem definition (jobs to be done)

User journey narrative

Phase 2: Innovative Ideation ✅ Solve the Problem

How might we solve the problem most effectively with minimal user burden

Subject Matter Expert reviews and workshops

Refinement

Phase 3: User Validation

Low-fidelity prototype

Workflow validation with end users

Iterative refinement

Stakeholder alignment

Phase 4: Demo creation

High-fidelity prototype

Interaction design patterns and micro-interactions

Visual design system application

Motion and transition design

Voice design

Accessibility compliance

Key Design Decisions

Replaced navigation-heavy interfraces with contextual information delivery that surfaces the right data at the right moment, eliminating the cognitive burden of searching through endless buttons, options, and configurations

Implemented AI as an active participant but not as the decision maker to preserve clinical judgment

Designed ambient voice capture to eliminate computers as barriers to patient connection

Influenced modifications to key physician and patient workflows

The Philosophy

Human-Centered Design Principles

Human-Centered Design Principles

UX Decision-Making Framework

Design for Presence

Prioritize eye contact over screen contact.

Design for Presence

Prioritize eye contact over screen contact.

Respect Time & Attention

Reduce clicks, redundancy, and re-entry.

Respect Time & Attention

Reduce clicks, redundancy, and re-entry.

Surface the Story

Connect dots across roles, letting insights flow.

Surface the Story

Connect dots across roles, letting insights flow.

Make Room for Emotion

Care is human. Let the interface support, not suppress, empathy.

Make Room for Emotion

Care is human. Let the interface support, not suppress, empathy.

Support Dynamic Flow

Recognize care is not static; tools should flex and adapt.

Support Dynamic Flow

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

The result is the care system is broken.
When care delivery becomes data management, everyone loses—clinicians burn out, patients feel abandoned, and safety suffers.

View the Interactive Demo
Due to the confidential nature of healthcare design work, the demo is password-protected.

If you'd like access, email me at micah@sonderman.info
If you have the password: View the demo

View the Interactive Demo
Due to the confidential nature of healthcare design work, the demo is password-protected.

If you'd like access, email me at micah@sonderman.info
If you have the password: View the demo